Meshcue support
How can we help?
Direct help for your profile, connections, account, privacy, or safety.
Account and technical help
Sign in to the Meshcue web app. For verification, profile, social-link, notification, or connection issues, email hello@meshcue.com. Include the email address on your Meshcue account and a short description of what happened. Never send your password or a verification code.
Safety and reporting
You can report or block a profile from its menu in the app. For urgent safety concerns or an appeal, contact safety@meshcue.com. If anyone is in immediate danger, contact local emergency services.
Delete your account and data
You can initiate deletion without contacting support:
- Open Meshcue and sign in.
- Open the Profile tab.
- Choose Account options.
- Select Delete account and data, then confirm.
This removes your Meshcue account, profile, social links, connections, device registrations, uploaded profile media, and direct account links from retained safety reports. Safety, fraud-prevention, legal, or backup records may be retained only where reasonably required, use restricted pseudonymous references where applicable, and are then deleted or further de-identified under our Privacy Notice.
If you cannot access the app, request deletion from privacy@meshcue.com using the address associated with your account.
Useful links: Sign In · Privacy · Terms · Safety Guidelines